Customer Success Intern (F2023)

Remote
Internship
Customer Success
Student (College)

About Us:

VendorPM exists to modernize the way that vendors and property managers work together. We do this by building industry-specific vendor management & procurement software that connects over 6,000 buildings & 40,000 vendors in a single marketplace. We improve efficiency & reduce costs for property managers while driving new business to vendors across the continent. 

We’re one of the fastest-growing Toronto startups, a certified “great place to work,” in 2023 recognized as one of the Best Workplaces in Canada, and backed by world-leading SaaS & PropTech funds, including; Bessemer Venture Partners, the former CEO of Twitter, Real Estate leaders,  Prudence VC & Navitas Capital. 

Our team is passionate about growth, innovation, and collaboration. If you're passionate about making an impact and putting in the work to get there, you’re likely an excellent fit for our team!

Why You Will Love VendorPM?

Here, you will find a great team to help you achieve your professional goals and you will have clarity around how the work you do everyday impacts the success of the company.

  • Hyper growth: VendorPM is growing exponentially and about to launch our 2nd US market
  • Exposure to business operations within a rapidly growing start-up: You will have the opportunity to meet and collaborate with department leaders across the business.
  • Growth opportunities: You will wear many hats, be a crucial part of company growth, own projects from start to finish, have access to mentorship, and take on new initiatives.
  • Hybrid work model: We have a beautiful office space downtown for those who are looking for nice scenery, but can also continue to enjoy working from home. Ideally, teams are meeting in person once a week.
  • Great company culture: Dedicated leadership team committed to helping you build your career in sales while collaborating with a diverse team of talented individuals.

What you will do:

  • Improve our relationships between VendorPM and our partners. Ensure that we are providing the best possible support in the most efficient way possible.
  • Ensure data clean up of documents to be translated into readable data and ready for the implementation process.
  • Maintain constant communication with clients (property managers) to engage them with utilizing the platform through the RFQ process.
  • Utilizing the tech stack to ensure all required information is kept up to date on the system.
  • Support other departments on any ad hoc duties.
  • Use your findings to suggest recommendations to refine VendorPM’s onboarding process.

 

Our Ideal Candidate:

Because we’re small, we’re looking for independent thinkers and people who like to tackle ever-evolving problems.  If that’s exciting to you, and you have a track record of success doing the following things, then we want you with us:

  • Must be a student enrolled in a post-secondary institution program during the work term.
  • Available to work full-time hours for either a 4, 8, or 12 month term.
  • You are customer-centric, naturally curious and undaunted by complex problems.
  • Communication, emotional intelligence and professionalism are key traits of yours.
  • You have the ability to learn new complex software tools quickly.
  • Exceptional time management, and multi-tasking capability. You thrive in an environment of uncertainty and change
  • Ability to understand, and communicate technical requirements and its impact on the business

 

Meet your fellow problem-solvers

  • Emiel Bril, CEO : https://www.linkedin.com/in/emiel-b-a1a4a187/
  • Meesha Saleem, Sr Customer Success Manager : https://www.linkedin.com/in/meeshas/

 

Interview Process

We want to be a surprising and exciting place.  But we also want you to know what to expect on your journey, starting with the interview process. Here’s what getting to know us will look like:

  • Interview process step 1: Google Meets call with Recruiter
  • Interview process step 2: Interview with Hiring manager 

Please check out these short explainer videos to learn more about us! 

For property managers: https://vimeo.com/536057964

For vendors: https://vimeo.com/516330777


What's it like to be an employee at VendorPM? Learn more here 

https://www.glassdoor.ca/Overview/Working-at-VendorPM-EI_IE4250175.11,19.htm

VendorPM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

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